Is it time for you to move to our new, improved platform? How fun! Here we have gathered all the information about what happens to your e-mail and what you need to do yourself.
What happens to my accounts and messages?
We will move all email accounts that are on your account with us to the new platform. If you use IMAP (most common), all e-mail messages are moved to the new server, and if you use POP3, your messages are saved locally with you, just as usual.
Will my email address stop working?
Yes and no. The address will continue to receive emails without any issues. However, you will need to update email settings in any email program to view the new emails. If you use webmail, you now log in via webmail.websupport.se.
If you have your DNS settings for your domain with another provider, you will also need to update the MX record for your domain. Learn more about how to do this here.
Do I need to update the settings in my email client?
After the upgrade is complete (you will receive an email when everything is ready), it is good if you update the settings in all your email clients to the new ones that belong to our new platform as soon as possible. The old settings will work for some time after the upgrade, but to avoid possible problems, it is good if you review your settings as soon as possible.
Do I need to do anything else?
Yes, if you have your DNS settings for your domain with another provider, you need to update the MX record for your domain. Here is a guide on how to proceed.
What do I need to change in my email client?
You need to change the following settings in your email client:
Incoming email
Server: imap.websupport.se Port: 993
Encryption method: SSL/TLS
Outgoing e-mail
Server: smtp.websupport.se Port: 587
Encryption method: SSL/TLS
Here you can find guides on how to find and change these settings in several common email programs.
Do I need to do anything if I just use webmail?
No, you do not need to change any settings in the webmail. You log in as usual with your username and password.
How do I change my settings in Outlook?
Outlook is one of our customers’ most used email clients, so we’ve created a guide for just that! Read more about how to change your settings in Outlook!
