This guide explains how you, as a customer, can retrieve and export your data from Websupport’s products and services, in accordance with the EU Data Act (Regulation (EU) 2023\/2854). For each data category, we specify what information is included and how to access it.<\/p>\n\n\n\n
Good to know:<\/strong> If there is no dedicated export function for a particular piece of data, you can always export the information by copying it from the interface, or by using your browser’s print-to-PDF function.<\/p>\n\n\n\n Data included:<\/strong> All files on your hosting account (HTML, images, scripts, themes, plugins, uploads).<\/p>\n\n\n\n How to retrieve it:<\/strong> Connect via FTP and download the files, or use the web console if you want a more advanced option with command-line access. All Websupport hosting plans include automatic daily backups, but if you want to take your files with you when moving elsewhere, FTP is the simplest route.<\/p>\n\n\n\n Links:<\/strong><\/p>\n\n\n\n Data included:<\/strong> The content of your MariaDB\/MySQL databases (and MSSQL databases, if you use any).<\/p>\n\n\n\n How to retrieve it:<\/strong> Export it as an SQL file via phpMyAdmin, which you can reach from your Websupport control panel.<\/p>\n\n\n\n Link:<\/strong><\/p>\n\n\n\n Data included:<\/strong> Messages, folders, and contacts in your Websupport email accounts.<\/p>\n\n\n\n How to retrieve it:<\/strong> Connect your email client via IMAP and copy the messages locally or to another provider, or save them as a PST file in Outlook.<\/p>\n\n\n\n Links:<\/strong><\/p>\n\n\n\n Data included:<\/strong> Domain names, DNS zones, and DNS records (A, AAAA, CNAME, MX, TXT, and others).<\/p>\n\n\n\n How to retrieve it:<\/strong> View and copy individual records in the DNS editor in your control panel. If you need to move your domain elsewhere, request an authorisation (transfer) code from Websupport.<\/p>\n\n\n\n Links:<\/strong><\/p>\n\n\n\n Data included:<\/strong> Your website’s design, structure, and content.<\/p>\n\n\n\n Important:<\/strong> A website built in Website Builder cannot be exported via FTP or moved to another platform.<\/p>\n\n\n\n How to save your content:<\/strong> Copy the text from the editor, download the original images you uploaded yourself, and use your browser’s print-to-PDF function if you want to keep a record of how the page looked.<\/p>\n\n\n\n Important to note:<\/strong> When the Website Builder service is cancelled, the website and its content are deleted \u2014 save anything you want to keep before cancelling the service.<\/p>\n\n\n\n Link:<\/strong><\/p>\n\n\n\n Data included:<\/strong> Email, calendar, and contacts in Exchange Online; files in OneDrive and SharePoint; user and license information.<\/p>\n\n\n\n How to retrieve it:<\/strong> Export email\/calendar\/contacts via Outlook as a PST file. Download files from OneDrive\/SharePoint directly, or sync them to your computer. Export the user list as a CSV file from the Microsoft 365 admin center.<\/p>\n\n\n\n Links:<\/strong><\/p>\n\n\n\n Data included:<\/strong> Contact and account details, active services\/subscriptions, invoices, and payment history.<\/p>\n\n\n\n How to retrieve it:<\/strong> Everything is displayed in your Websupport control panel. Invoices can be downloaded as a PDF.<\/p>\n\n\n\n Links:<\/strong><\/p>\n\n\n\n Data included:<\/strong> Certificate details, validity period, and certificate type.<\/p>\n\n\n\n How to retrieve it:<\/strong> View certificate information in your control panel. Certificates you purchased yourself can be exported together with the private key, if you saved it at the time of ordering.<\/p>\n\n\n\n Good to know:<\/strong> Let’s Encrypt certificates are issued automatically and can’t be transferred \u2014 your new provider will issue a new one free of charge.<\/p>\n\n\n\n Links:<\/strong><\/p>\n\n\n\n Data included:<\/strong> Machine-readable access to, for example, your domain lists, DNS records, and invoices.<\/p>\n\n\n\n How to retrieve it:<\/strong> Websupport offers a REST API you can use to retrieve your data programmatically. You manage your own API keys from your control panel.<\/p>\n\n\n\n Links:<\/strong><\/p>\n\n\n\n Can’t find what you’re looking for, or need help exporting your data? Contact our support team via websupport.se\/support<\/a> or support@websupport.se<\/a><\/p>\n","protected":false},"excerpt":{"rendered":" This guide explains how you, as a customer, can retrieve and export your data from Websupport’s products and services, in accordance with the EU Data Act (Regulation (EU) 2023\/2854). For each data category, we specify what information is included and how to access it. Good to know: If there is…<\/p>\n","protected":false},"author":44,"template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[],"ht-kb-tag":[],"class_list":["post-25262","ht_kb","type-ht_kb","status-publish","format-standard","hentry"],"yoast_head":"\n1. Web Files and Website<\/h2>\n\n\n\n
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2. Databases<\/h2>\n\n\n\n
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3. Email<\/h2>\n\n\n\n
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4. Domains and DNS<\/h2>\n\n\n\n
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5. Websupport Website Builder<\/h2>\n\n\n\n
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6. Microsoft 365<\/h2>\n\n\n\n
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7. Account Information and Invoices<\/h2>\n\n\n\n
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8. SSL\/TLS Certificates<\/h2>\n\n\n\n
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9. Export via Websupport’s API<\/h2>\n\n\n\n
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Support<\/h2>\n\n\n\n