{"id":22092,"date":"2025-04-01T14:01:43","date_gmt":"2025-04-01T12:01:43","guid":{"rendered":"https:\/\/kunskap.websupport.se\/kb\/enable-two-factor-authentication-2fa\/"},"modified":"2025-04-01T14:01:44","modified_gmt":"2025-04-01T12:01:44","slug":"enable-two-factor-authentication-2fa","status":"publish","type":"ht_kb","link":"https:\/\/kunskap.websupport.se\/en\/kb\/enable-two-factor-authentication-2fa\/","title":{"rendered":"Enable two-factor authentication (2FA)"},"content":{"rendered":"<span class=\"su-label su-label-type-success\">Instruktioner l\u00e4mpliga f\u00f6r nyb\u00f6rjare<\/span>\n\n<p>Want an extra layer of security for your data and services? With two-factor authentication (2FA), it becomes much harder for unauthorized users to access your account \u2013 even if someone gets hold of your login credentials. <\/p>\n\n<p>When 2FA is enabled, your username and password alone aren&#8217;t enough. You also verify your login with a one-time password sent via an app, email, or SMS \u2013 or by using biometric methods like fingerprint or FaceID. <\/p>\n\n<p>\ud83d\udca1 Keep in mind that if you choose biometric login, such as a fingerprint on your mobile device, it may be tricky to log in from other devices that don\u2019t support the same feature.<\/p>\n\n<h2 class=\"wp-block-heading\">Enable two-factor authentication (2FA)<\/h2>\n\n<ol class=\"wp-block-list\">\n<li><strong>Log in to the control panel<br\/><\/strong>Go to the <a href=\"https:\/\/auth.websupport.se\/?s=admin=en=websupport.se\">control panel<\/a> and log in with your user credentials.<\/li>\n\n\n\n<li><strong>Go to security settings<br\/><\/strong>Click on your username in the top right corner and select &#8220;<strong>Security and login<\/strong>&#8220;.<img loading=\"lazy\" decoding=\"async\" width=\"745\" height=\"637\" class=\"wp-image-22047\" style=\"width: 1500px\" src=\"https:\/\/kunskap.websupport.se\/app\/uploads\/sites\/4\/2020\/02\/chrome_EOsRbt99fK.png\" alt=\"\" srcset=\"https:\/\/kunskap.websupport.se\/app\/uploads\/sites\/4\/2020\/02\/chrome_EOsRbt99fK.png 745w, https:\/\/kunskap.websupport.se\/app\/uploads\/sites\/4\/2020\/02\/chrome_EOsRbt99fK-300x257.png 300w, https:\/\/kunskap.websupport.se\/app\/uploads\/sites\/4\/2020\/02\/chrome_EOsRbt99fK-50x43.png 50w, https:\/\/kunskap.websupport.se\/app\/uploads\/sites\/4\/2020\/02\/chrome_EOsRbt99fK-60x51.png 60w, https:\/\/kunskap.websupport.se\/app\/uploads\/sites\/4\/2020\/02\/chrome_EOsRbt99fK-100x86.png 100w\" sizes=\"auto, (max-width: 745px) 100vw, 745px\" \/><\/li>\n\n\n\n<li><strong>Start setting up two-factor authentication<br\/><\/strong>Click on &#8220;<strong>Set up two-factor authentication<\/strong>&#8221; to begin the process.<\/li>\n<\/ol>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"852\" height=\"374\" src=\"https:\/\/kunskap.websupport.se\/app\/uploads\/sites\/4\/2020\/02\/chrome_biI44jgKuB.png\" alt=\"\" class=\"wp-image-22053\" srcset=\"https:\/\/kunskap.websupport.se\/app\/uploads\/sites\/4\/2020\/02\/chrome_biI44jgKuB.png 852w, https:\/\/kunskap.websupport.se\/app\/uploads\/sites\/4\/2020\/02\/chrome_biI44jgKuB-300x132.png 300w, https:\/\/kunskap.websupport.se\/app\/uploads\/sites\/4\/2020\/02\/chrome_biI44jgKuB-783x344.png 783w, https:\/\/kunskap.websupport.se\/app\/uploads\/sites\/4\/2020\/02\/chrome_biI44jgKuB-768x337.png 768w, https:\/\/kunskap.websupport.se\/app\/uploads\/sites\/4\/2020\/02\/chrome_biI44jgKuB-50x22.png 50w, https:\/\/kunskap.websupport.se\/app\/uploads\/sites\/4\/2020\/02\/chrome_biI44jgKuB-60x26.png 60w, https:\/\/kunskap.websupport.se\/app\/uploads\/sites\/4\/2020\/02\/chrome_biI44jgKuB-100x44.png 100w\" sizes=\"auto, (max-width: 852px) 100vw, 852px\" \/><\/figure>\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li><strong>Choose authentication method<br\/><\/strong>You can choose between different methods for 2FA:<br\/><strong>Time-based One-Time Password (TOTP)<\/strong>: Uses an authentication app to generate one-time codes.<br\/><strong>Email<\/strong>: One-time codes are sent to your registered email address.<br\/><strong>SMS<\/strong>: One-time codes are sent to your mobile number.<br\/>Select the method that suits you best and follow the instructions below for each option.<br\/><img loading=\"lazy\" decoding=\"async\" width=\"774\" height=\"869\" class=\"wp-image-22059\" style=\"width: 1500px\" src=\"https:\/\/kunskap.websupport.se\/app\/uploads\/sites\/4\/2020\/02\/chrome_KwWmwnWOp1.png\" alt=\"\" srcset=\"https:\/\/kunskap.websupport.se\/app\/uploads\/sites\/4\/2020\/02\/chrome_KwWmwnWOp1.png 774w, https:\/\/kunskap.websupport.se\/app\/uploads\/sites\/4\/2020\/02\/chrome_KwWmwnWOp1-300x337.png 300w, https:\/\/kunskap.websupport.se\/app\/uploads\/sites\/4\/2020\/02\/chrome_KwWmwnWOp1-768x862.png 768w, https:\/\/kunskap.websupport.se\/app\/uploads\/sites\/4\/2020\/02\/chrome_KwWmwnWOp1-45x50.png 45w, https:\/\/kunskap.websupport.se\/app\/uploads\/sites\/4\/2020\/02\/chrome_KwWmwnWOp1-53x60.png 53w, https:\/\/kunskap.websupport.se\/app\/uploads\/sites\/4\/2020\/02\/chrome_KwWmwnWOp1-89x100.png 89w\" sizes=\"auto, (max-width: 774px) 100vw, 774px\" \/><\/li>\n<\/ol>\n\n<h2 class=\"wp-block-heading\"><strong>Time-based One-Time Password (TOTP)<\/strong><\/h2>\n\n<ol class=\"wp-block-list\">\n<li><strong>Save your recovery codes<\/strong><\/li>\n\n\n\n<li>You\u2019ll receive a set of recovery codes that can be used if you lose access to your device. Store these codes in a safe place, preferably offline. Click &#8220;<strong>I have saved the recovery codes<\/strong>&#8221; to continue.  <\/li>\n\n\n\n<li><strong>Download an authentication app<br><\/strong>We recommend <strong>Google Authenticator<\/strong>, but other apps that support TOTP will work as well.\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.google.android.apps.authenticator2\">Download for Android<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/apps.apple.com\/se\/app\/google-authenticator\/id388497605\">Download for iOS<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Add your account in the app<br\/><\/strong>Open the authentication app and ender the code shown in the control panel. The app will now start generating 6-digit one-time codes for your account. <\/li>\n<\/ol>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"377\" height=\"817\" src=\"https:\/\/kunskap.websupport.se\/app\/uploads\/sites\/4\/2021\/02\/autentifikator_aplikacia-1.jpg\" alt=\"\" class=\"wp-image-17852\" srcset=\"https:\/\/kunskap.websupport.se\/app\/uploads\/sites\/4\/2021\/02\/autentifikator_aplikacia-1.jpg 377w, https:\/\/kunskap.websupport.se\/app\/uploads\/sites\/4\/2021\/02\/autentifikator_aplikacia-1-23x50.jpg 23w, https:\/\/kunskap.websupport.se\/app\/uploads\/sites\/4\/2021\/02\/autentifikator_aplikacia-1-28x60.jpg 28w, https:\/\/kunskap.websupport.se\/app\/uploads\/sites\/4\/2021\/02\/autentifikator_aplikacia-1-46x100.jpg 46w\" sizes=\"auto, (max-width: 377px) 100vw, 377px\" \/><\/figure>\n<\/div>\n<ol start=\"4\" class=\"wp-block-list\">\n<li><strong>Confirm the code<br\/><\/strong>Enter the 6-digit code from the app in your control panel.<br\/>Note that the code has a limited validity period, so it\u2019s important to confirm it as quickly as possible.<\/li>\n\n\n\n<li><strong>Save and finish<br\/><\/strong>Click &#8220;Save&#8221; to complete the activation of two-factor authentication. All done!  <\/li>\n<\/ol>\n\n<h2 class=\"wp-block-heading\">Two-factor authentication with email or SMS<\/h2>\n\n<ol class=\"wp-block-list\">\n<li><strong>Choose SMS or email as your method<br\/><\/strong>For <strong>SMS<\/strong>: Enter the mobile number you want to use.<br\/>For <strong>email<\/strong>: Enter the email address where you want to receive the codes.<\/li>\n\n\n\n<li><strong>Verify with a one-time code<br\/><\/strong>Once you&#8217;ve selected your method, a one-time code will be sent to your mobile or inbox.<br\/>Enter the six-digit code in the field shown in the control panel.<\/li>\n\n\n\n<li><strong>Confirm and finish<br\/><\/strong>After entering the correct code, confirm the activation. Two-factor authentication is now enabled! <\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Want an extra layer of security for your data and services? With two-factor authentication (2FA), it becomes much harder for unauthorized users to access your account \u2013 even if someone gets hold of your login credentials. When 2FA is enabled, your username and password alone aren&#8217;t enough. You also verify&#8230;<\/p>\n","protected":false},"author":25,"template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[404,403],"ht-kb-tag":[],"class_list":["post-22092","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-account-administration","ht_kb_category-accounts-users-and-bonuses"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Enable two-factor authentication (2FA) - Websupport kunskapsdatabas<\/title>\n<meta name=\"description\" content=\"For those who want to keep their data and services under enhanced protection, we offer the option to enable two-factor authentication.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kunskap.websupport.se\/en\/kb\/enable-two-factor-authentication-2fa\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Enable two-factor authentication (2FA) - 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